Important Instructions
Note:-
If you face any problem while working then see the article regarding it from
the Article Index Section after the Instructions
Instruction for Software Support Department
- As you have assigned the VIDYA ONE
Order of any Customer (New or Existing) then instantly send the “Data Request
Form” link to customer on his Email ID via your Zoho Account.
- Then call the customer and inform him
/ her that “Respected Sir / Mam, As you have processed the VIDYA ONE
order so I have call you regarding it and at first we need some Data for
setting up VIDYA One for you.And for that I have send you a Data
Request Form link on your mail. Kindly, process the Data Request Form so that
we can start the further processing”.
- Guide the customer how to fill the “Data
Request Form”.
- Guide
the customer about what data we need for VIDYA-The School Management Software.
- And
also ask them to download the “VIDYA-The School Management (Software Setup)
Sheet” by clicking on the link attached in the Data Request Form.
- And
then guide the customer how to fill the “VIDYA-The School Management
(Software Setup) Sheet” and filling tell them to send it to us at support@vksoft.co.in
- Note:- In case of New Customer ask them whether they want the student
data to be imported in the Software. If “Yes” then along with “VIDYA-The School
Management (Software Setup) sheet also provide them the “”Student Data Import
Sheet” and guide them how to fill both the sheets.
Now communicate with the customer
regarding VIDYA School Website
·
Signup
(If not done)
·
Branding
·
Data
Request and Updation
·
Training
5. Install VIDYA-The School Management
Software (For New Customer).
6. Update VIDYA – The School Management
in customers system (For Existing
Customer).
7. During installation guide the customer
how to activate their “Payment Gateway Account”
Note:-During Payment
Gateway Activation don’t take the customer system online and guide the customer
telephonically to activate his Payment Gateway and provide us the Key ID and
Key Secret.
8. After receiving the Key ID and Key
Secret properly integrate the Payment Gateway with VSS
9. After DO SMS account creation perform
the following steps
·
Ask
the customer to Login his / her DO SMS Panel
·
Guide
the customer to do General Settings
·
Generate
AuthKey
·
Configure
SMS Gateway (in VSS)
·
Provide
basic training to the customer of DO SMS and SMS module of VSS
10. Integrate
School Website with VIDYA-The School Management
11. Note:- Now as you have completed the
above mentioned task of the customer then send a mail from your ZOHO Panel
along with the details of customer to Admin at advksoft@gmail.com in the following format for “Mobile App Activation”.
12. As the Mobile App Activation Process
has been done by the Admin then call to “Mohtashim Sir” for “APP Module
Activation in VIDYA-The School Management”
13. Now as all the integration, Mobile
App Activation, APP Module Activation has been done then “Keep the proper
backup of Database and Setup in the Backupà Current Date (i.e.; Date on which
you are processing the work) à VIDYA ONE BACKUP à After Integration and APP Activation”
14. Then process the “APP Setup and
Class Fee Setting” work of customer.
15. Then again “Keep the proper
backup of Database and Setup in the Backupà Current Date (i.e.; Date on which
you are processing the work) à VIDYA ONE BACKUP à Final Backup”
16. Then provide the training to customer
of “VIDYA Software, Students and Teachers App” by doing the dummy
entry on one child in software.
17. After providing the training tell the
customer that “Respected Sir / Mam, As I have provided you the training
of VIDYA Software, Students and Teachers App” by doing the dummy entry.
And today I am leaving this demo database in your system so that you can also
test the features properly.
Also inform them that I have kept
your Final Backup and tomorrow (i.e.; on next day) I will call you and
after getting your Online Demo data cleared from the Server I will attach the Final
Backup of your Database and you can start your working with your real data.
18. Then Next
Day call the customer and after taking the customers system online get the
Online Data of customer cleared by informing it to “Mohtashim Sir”. And as you
get the reply that the data has been cleared then attach the Final Backup Database of customer and ask him / her to
start their working on real data.
19. Note:- Now as you have completed the above mentioned work of customer
then told him that ”Respected Sir / Mam,
Your work regarding VIDYA ONE Installation, Setup and integration has been
completed and your training has also been completed.
Now, after some time and you will
receive a call from our executive regarding the Data Request and Updation of
your School Website.
Thanks for your cooperation and
support”.
20.
Important Note:- Properly maintain each and every conversation with the
customer in the ticket in the same format that has been told to you earlier and
send it to customer and in cc sales@vksoft.co.in
form your Zoho Panel.
21. Now create a mail from your ZOHO
Panel and send it to Website Support (Mr.
Sonu Mishra) at tse2vksoft@gmail.com
Use the following format while forwarding mail to Website Support
·
School Name
·
Email ID
·
Sender ID
·
Contact Person Name (Designation)
·
Contact No
Note:-
Work Processed
Briefly describe the
work of that customer that you have processed in points.
Instruction for Website Support Department
22. As you have received the mail from Software
Support then Create a new ticket of customer regarding “VIDYA School
Website Updation” and send them the Data Request on their email id via your
Zoho Panel.
23. Then call the customer and tell them
that “Respected Sir / Mam, I have called you regarding the updation of
your School Website.
So, kindly provide me the login
credentials of your School Website so, that I can update your Website for
Students and Teachers Login and for content updation”.
24.
Then
check if all the Premium Apps are activated in VIDYA School Website
of that customer or not. If not then get all the Premium Apps activated
from the concerned team.
25.
Then
update the website of the customer and inform him / her about the same. And
also provide him / her the proper training of VIDYA School Website.
26.
Important Note:- Properly maintain each and every conversation with the
customer in the ticket in the same format that has been told to you earlier and
send it to customer and in cc sales@vksoft.co.in
form your Zoho Panel.
Article Index
1.
VIDYA-The School Management (VSS)
a.
Installation
·
Steps to Pre-Analyze Systems
·
Installation Process of
VIDYA (Single-PC)
·
Steps for Installation of SQL Server 2008
·
Steps for Installation
of VIDYA 2
·
How to Provide Security
to Database Folder
·
Installation Process of
VIDYA (Network Mode)
·
Steps for Installation
of SQL Server 2008 Management Studio Tool.
·
Steps to Configure SQL
Server Management Studio for Network Mode Installation
b.
Software Updation
·
Steps to Update
Database and Setup
·
Steps to Execute Query
using Command Prompt
c.
Data Import Process
d.
Setup and Configuration
2.
VIDYA School Website (VSW)
a.
Signup
·
How to SignUp in VIDYA
School Website
b.
Branding
c.
School Website
Integration
d.
Data Request and Upload
3.
DO SMS
a.
Signup
b.
Setup
·
How to Login
·
How do Company Settings
·
How to do User Settings
c.
Data Upload (Connect to VSS)
·
How to Generate AuthKey
·
How to Configure SMS
Gateway with VSS
·
Provide basic training
to customer of DO SMS
4.
Payment Gateway
a.
Signup
·
Payment Gateway
Registration form Link
·
Razorpay Registration
·
Razorpay Account
Configuration
b.
Setup (Connect to VSS)
·
How to Generate Key ID
and Key Secret in Razorpay
·
Payment Gateway
Configuration with VSS
c.
Training (VSS Fee)
·
Send Payment Link from
Fee New Entry
·
Send Payment Link from
Fee Dues List
·
Check Payment Request
Status
·
Upload Fee Receipt to APP
5.
Mobile APP Activation Process
·
Training of APP Module