1️⃣ Error in Generating Marksheet

❌ Error: “Index was outside the bounds of the array”
🔎 Cause: Mark Entry is not filled.

✅ Solution Steps:

• 📂 Go to Mark Entry Section in Exam/Exam CBSE Module.

• 🎓 Select Shift, Class, Stream, Section → Click Load Record.

• 📝 Check Mark Entry in all exams by choosing Ex-Code.

• ✍️ Fill marks → Calculate Total → Save.

• 📑 Open Mark Sheet Section → Generate Marksheet.

✔️ Now the Marksheet will be generated successfully.

2️⃣ Error in Mark Entry Section

❌ Error: “Value cannot be null – Parameter name: DataGridViewColumn”
🔎 Cause: Admit Card not generated.

✅ Solution Steps:

• 📂 Go to Admit Card Section.

• 🎓 Select Shift, Class, Stream, Section, Ex-Code.

• 👩‍🎓 Select All Students.

• 📋 Choose Admit Card Format.

• ⚡ Click Generate Admit Card.

✔️ After this, Mark Entry Section will work without errors.

3️⃣ Marks Entry Disabled [Advanced]

❌ Issue: Marks Entry cells are disabled (cannot type).
🔎 Cause: Subjects not allocated to students.

✅ Solution Steps:

• 🔍 First check all exam settings.

• 📚 Go to Subject Setting Section → Student Module.

• 👩‍🎓 Allocate subjects to all students.

• 💾 Save & try Mark Entry again.

⚠️ If still not working:

• Prepare a Complete Analysis Report.

• 📤 Escalate to Senior Executive.

4️⃣ Wrong / Double Total in Result [Advanced]

❌ Issue: Result shows incorrect or duplicate totals.

✅ Solution Steps:

• 🗑️ Delete all exams from Deletion Report.

• 🛠️ If still incorrect:

  • Collect Session Log + MDF file.

  • Collect Vidyacomm Log + MDF file.

• 📤 Send files to Technical Team for database check.

5️⃣ Issues While Creating Exam

🅰️ Error: “Exam Code Duplicate”

• ❌ Duplicate exam entry exists.

• ✅ Delete exam from Deletion Report OR use unique code.

🅱️ Error: “Record Not Found”

• ❌ Subject entry not created for that class.

• ✅ Do subject entry first, then create exam.

6️⃣ Result, Remark & Attendance Not Showing in Marksheet

❌ Issue: Result, remarks, or attendance do not appear in the marksheet.

🔎 Cause: Result calculation not done correctly before printing marksheet.

✅ Solution Steps:

• 📊 Always perform Result Calculation before printing marksheet.

  • This ensures Result, Division, and Remarks are visible.

• ⚙️ Make sure Division Setting is configured before doing result calculation.

• 🗓️ For Attendance, enter Total Working Days and Student Attendance in the Result Calculation screen.

• 🔄 In Exam CBSE Module → calculate Term 1, then Term 2, then Final Term.

• ⚠️ If Result Calculation still doesn’t show Division/Result:

  1. Repeat the above steps.

  2. Exit the module.

  3. Reload the same class students → Perform Result Calculation again.

✔️ This will successfully display Result, Remarks, and Attendance in the marksheet.

⭐ Best Practices for Support Team

• 📝 Always verify basic entries (Exam, Subject, Mark Entry, Admit Card).

• 🗑️ Use Deletion Report to fix duplicate/wrong exams.

• 📊 Do Result Calculation before generating marksheets.

• 📂 Collect logs & database files for advanced issues.

• 📋 Document each step before escalating to seniors.