🎯 Purpose

• ✅ Identify the correct exam module (Exam / Exam CBSE)

• 🧾 Reduce exam-related complaints

• ⚙️ Handle special exam structures (Practical / Oral / Written)

• 🖥️ Guide installation of two VIDYA software instances on one computer

👥 Intended Audience

• 🧑‍💼 Technical Support Executives

• 🛠️ Implementation & Training Team

• 📞 Customer Support Team

🔹 Topic 1: Guidelines for Processing Exam / Exam CBSE Related Complaints

🔍 Step 1: Initial Verification (Mandatory)

Objective: Understand the school’s exam and marksheet structure.

🧭 Actions:

• 📸 Ask the customer for last year’s final marksheet photograph

• 🆕 If the school is new:

  • 🌐 Show standard marksheet templates from:

    • https://vidyaone.com/school-management-software/software-templates/student-marksheet

• ✔️ Ask the school to confirm the matching format

⚠️ Important:
Never suggest Exam or Exam CBSE without verifying the previous marksheet.

🧩 Step 2: When to Suggest Exam CBSE

Suggest Exam CBSE only if the school requires:

• 📚 CBSE board pattern

• 🧮 Term-wise result calculation

• 🏷️ Grades & Remarks

• 🔄 Overall result combining multiple terms

📌 Common Indicators:

• Term 1 / Term 2 / (sometimes Term 3)

• Internal assessments included

• Final result = combined term marks

📘 Step 3: When to Suggest Basic Exam

Suggest Basic Exam when the school:

• 🏫 Follows State Board pattern

• 🗓️ Conducts exams such as:

  • Quarterly

  • Half Yearly

  • Annual
    OR

  • Unit Test 1

  • Half Yearly

  • Unit Test 2

  • Annual

• 📊 Generates separate ranks for each exam

• ❌ Does not require term-wise consolidation

🏫 Step 4: Example – CBSE Term Pattern

Example School: Touch Stone Higher Secondary School

📑 Exam Structure:

• 🟦 Term 1

  • Periodic Test 1

  • Notebook 1

  • Subject Enrichment 1

  • Half Yearly

• 🟩 Term 2

  • Periodic Test 2

  • Notebook 2

  • Subject Enrichment 2

  • Annual Exam

🧮 Result Logic:

• 📌 Overall Marks = Term 1 + Term 2
  ✅ Correct Module: Exam CBSE

🧠 Key Decision Rule

📸 Last year’s final marksheet is the single source of truth
Correct module selection avoids rework and escalations.

🧪 Topic 1 – Test Cases & Special Scenarios

🧑‍🔬 Test Case: Practical Exams (Classes 9–12)

📅 Common Timeline:

• March–April exam result preparation

📄 Reference Templates:

• 🧪 Three Exam Practical Template
  
  https://vidyaone.com/images/vss/templates/Exam/Exam_PRACT001.pdf

• 🧪 Two Exam Practical Template
  
  https://vidyaone.com/images/vss/templates/Exam/Exam_PRACT002.pdf

⚙️ Practical Exam Configuration (Step-wise)

1. 🔎 Identify exam structure (Half Yearly / Annual)

2. 📝 Create separate exams for:

   • ✍️ Written

   • 🧪 Practical

3. 📋 Example:

   • Half Yearly → Written 1 + Practical 1

   • Annual → Written 2 + Practical 2

4. 🔢 Maintain correct sequence

5. 🧾 Marks automatically align with practical marksheet format

🗣️ Oral + Written Exam Handling

• 🧩 Same logic as practical exams

• 📝 Create Oral and Written exams separately

• 🔢 Maintain exam order strictly

🚫 Limitation Case: Rank Calculation

Example School: N. K. Public School (NKPSTS)

⚠️ Scenario:

• Multiple exams

• Oral + Written under each exam

• School requests Half Yearly rank only

❌ Limitation:

• Rank is generated from overall result

• Separate rank for one exam is not possible

📢 This must be clearly communicated to the client beforehand.

💻 Topic 2: Installing Two VIDYA Software Instances on One Computer

🧾 Overview

Used when:

• 🏫 Multiple branches

• 🖥️ Single computer

• 🗄️ Separate databases required

🧪 Test Case 1: Both Software in Single-PC Mode

🛠️ Steps:

1. 📦 Install VIDYA software for Branch 1

2. 📂 Copy the installed folder

3. ✏️ Rename with branch suffix

4. 🖱️ Create separate desktop shortcut

5. 🗄️ Install SQL Server:

   • Windows 10 → SQL Server 2012

   • Windows 11 → SQL Server 2019

6. 📁 Create two database folders

   • Database_MEWATI

   • Database_MHS

7. 🔗 Attach databases using respective shortcuts

8. 💾 Save settings

📝 Note:
If one branch is network mode, install SQL Management Studio additionally.

🌐 Test Case 2: Both Software in Network Mode

🛠️ Steps:

1. 📦 Install VIDYA software for Branch 1

2. 📂 Copy & rename software folder for Branch 2

3. 🖱️ Create separate shortcuts

4. 🗄️ Install SQL Server (based on OS)

5. 🔁 Run SQL setup again to create second instance

6. 🔗 Attach:

   • Branch 1 DB → Instance 1

   • Branch 2 DB → Instance 2

⭐ Best Practices

• 🏷️ Use clear naming conventions

• 🔒 Never mix databases

• 🔍 Verify instance connectivity

• 💾 Take regular backups

✅ Conclusion

• 🧠 Correct module selection prevents most exam complaints

• 📸 Always verify using previous marksheet

• 🧪 Practical / Oral / Written exams require sequence accuracy

• 🖥️ Dual installation is safe with isolated databases & instances