⚠️ Problem

When the user clicks the Print button, the software closes or crashes instead of opening the print dialog.

🔍 Cause

The most common reason is a corrupted or incompatible printer driver.
When the application triggers the print function, the faulty driver may cause the software to shut down unexpectedly.

🛠️ Solution

1. Re-install the Printer Driver

Ask the customer to:

• Uninstall the current printer driver from Control Panel → Programs and Features or using the printer manufacturer’s uninstaller.

• Download and install the latest official driver from the manufacturer’s website.

• Restart the PC and test the Print function again.

2. Assist With Driver Installation (If Required)

If the customer cannot install the driver:

• Provide remote assistance.

• Download the correct driver based on their OS version and complete the installation.

• Restart the computer and verify if the Print button functions properly.

✔️ Verification

After restarting the PC:

• Open the application.

• Click Print and confirm the issue is resolved.

📋 Quick Checklist

• Driver matches OS version (32-bit / 64-bit)

• Driver downloaded from official manufacturer website

• Avoid using generic drivers when model-specific drivers exist

• Check Windows Update for optional printer driver updates

🔧 Additional Troubleshooting

• Test printing with Microsoft Print to PDF

• Try printing using another physical printer

• Review Event Viewer for crash logs

• Ensure the application is updated to the latest version