πŸ”§ How to Process a Complaint for Reinstallation of VIDYA Software

πŸ”§ How to Process a Complaint for Reinstallation of VIDYA Software

Info
When a customer requests a reinstallation of the VIDYA School Management Software, it’s essential to follow a clear process to ensure licensing compliance and successful data transfer. Follow the steps below based on whether the reinstallation is on the same system or a different system.

βœ… Step 1: Confirm the Type of Reinstallation

Ask the client:
"Do you want to reinstall the software on the same system or on a different system?"

πŸ”„ A. Reinstallation on the Same System

Step A1: Ask Basic Questions:

  • Have you only formatted the C: drive and Have Database?

  • Have you changed any motherboard component?

Step A2: Actions Based on Their Answers:

🟒 Only Formatted C: Drive And Have Database

  • No email required

  • You can directly reinstall the software:

    • Reinstall VIDYA Software

    • Install Crystal Reports

    • Install Vc_Redist

    • Attach the existing database

  • The license will remain intact.

πŸ”΄ Motherboard Component Changed

  • Email required from the registered email ID.

  • Reason: A change in motherboard alters the machine code, resulting in a "License Corrupt" error.

  • After reinstalling, if the license error appears, inform the customer and request a key update via email.

πŸ–₯️ B. Reinstallation on a Different System

Step B1: Ask for a Formal Email

The customer must send an email with:

  • Sender ID

  • School Name

  • Contact Person's Name, Designation, and Phone Number

  • Reason for System Change

βœ… Ensure:

  • The mail is from their registered email ID

  • All required details are included

Step B2: Proceed with Reinstallation (if the email is valid)

1. Take the Old System Online:

  • Copy the VIDYAOne folder from:

    • C:\Program Files (x86)\

    • The Database Folder, usually in the last drive (e.g., D:\VIDYAOne)

  • Save both folders to a pen drive

2. Uninstall Software from Old System:

  • Fully uninstall VIDYA software to avoid license conflicts.

3. On the New System:

  • Paste the copied VIDYAOne folder into:

    • C:\Program Files (x86)\

  • Paste the Database Folder into the same last drive path on the new system.

4. Install Required Software:

  • Install Vc_Redist

  • Install Crystal Reports

5. Final Setup:

  • Set the Database Path in VIDYA Software

  • Request a New License Key:

    • Fill the Key Request Form

    • Mention the Ticket Number (related to the reinstallation email)

  • Once received, enter the new key in the software